Effective Date: 1 October 2026 These Terms and Conditions apply to orders placed with Parmar Tailors on or after the effective date shown above.
  1. The supplier and your contract
"Parmar Tailors", "we", "us" and "our" mean the legal company identified as the supplier on your invoice. The supplier's legal name, address, contact information, commercial registration details and Tax Registration Number are stated on the invoice. Your contract consists of:
  1. The invoice.
  2. These Terms and Conditions.
  3. Any written specifications, styling records, measurement records, fabric references and messages relating to the order.
  4. Any additional written terms specifically agreed for that order.
Where an order specific written term conflicts with these Terms and Conditions, the order specific term will apply to that order.
  1. Products and services covered
These Terms and Conditions may apply to:
  1. Custom and made to measure garments.
  2. Ready to wear garments.
  3. Alterations and repairs.
  4. Footwear.
  5. Eyewear.
  6. Accessories.
  7. Gift cards.
  8. Special order products.
  9. Delivery services.
  10. Orders placed remotely, including by telephone, email, WhatsApp or other electronic communication.
The description stated on the invoice and related written order records determines what has been ordered.
  1. Order details and customer approval
The customer must check the recorded garment, fabric, colour, style, measurements, quantity, price and other specifications and notify us promptly of any error. Production will be based on the measurements, styling instructions and specifications recorded by us or supplied by the customer. Reference photographs and garments are used as guidance only. An exact reproduction may not be possible because of differences in the customer's body, fabric, construction, materials and production methods. A verbal instruction will only change the order once it has been accepted and recorded by us.
  1. Prices and payment
Prices are stated in UAE dirhams. VAT and any delivery, urgent service or additional charges will be shown on the invoice where applicable. Our standard payment requirement is 100 percent advance payment. A different payment schedule applies only where it is expressly stated on the invoice or approved by an authorised manager. We may delay fabric commitment, cutting, production, delivery or collection until the required payment and information have been received.
  1. Cancellation and customer requested changes
Custom, altered, personalised and special order products are prepared specifically for the customer. If the customer cancels before fabric or other materials have been ordered, allocated or committed, the amount paid will be refunded. If the customer cancels after materials have been ordered, allocated or committed but before cutting begins, we may deduct:
  1. Unrecoverable material and supplier costs.
  2. Work already completed.
  3. Other reasonable costs directly caused by the cancellation.
Any remaining balance will be refunded. Once cutting or production has begun, the order cannot normally be cancelled for change of mind. The cancellation charge may be up to the full order value, depending on the materials committed and work completed. A requested change is subject to technical feasibility, material availability and production capacity. Accepted changes may result in additional charges and a revised completion date. Nothing in this section limits the customer's rights where a product or service is defective, incorrectly supplied or not completed in accordance with the agreed order.
  1. Measurements, fittings and alterations
Measurements represent the customer's body at the time they are taken. Reasonable fittings and alterations required to bring a custom garment into line with the approved measurements and design are included in the agreed price. The customer must attend required fittings and provide approvals within a reasonable time. Additional charges and revised completion dates may apply where an alteration is required because of:
  1. A change in weight, body shape or posture after measurements were taken.
  2. A missed or significantly delayed fitting.
  3. A design or style change requested after approval.
  4. Incorrect or incomplete measurements supplied by the customer or another person.
  5. Alterations or modifications performed by a third party.
  6. A change in the intended way the garment will be worn.
For remote orders using measurements supplied by the customer or another party, we remain responsible for our workmanship but cannot be responsible for fit problems caused by inaccurate or incomplete measurements.
  1. Fabrics, materials and natural variation
Fabric colours shown on screens, photographs or digital messages may differ from the physical material. Natural fabrics, leather, horn, shell, wood and handmade components may show variations in colour, grain, texture, weave, markings and finish. Normal variations that do not materially affect use or quality are not defects. Different production batches may show minor shade variations. Where an ordered fabric or component becomes unavailable, we will contact the customer before using a material substitution that materially changes the order.
  1. Customer supplied fabric and materials
Customer supplied fabric or materials are accepted subject to our assessment of their suitability. We cannot guarantee the performance of customer supplied materials in relation to:
  1. Hidden damage or weakness.
  2. Shrinkage.
  3. Colourfastness.
  4. Fabric distortion.
  5. Inconsistent width or weave.
  6. Insufficient quantity.
  7. Previous storage or treatment.
We remain responsible for the quality of our own workmanship. Because of cutting allowances, pattern matching and normal production requirements, we cannot guarantee that any particular quantity of material will remain. Any usable remainder will be returned on request where it is available.
  1. Completion dates and urgent orders
Completion dates are based on the product, fabric availability, fitting requirements and production capacity. Unless expressly confirmed as a guaranteed date in writing, a completion date is an estimate. The customer must inform us in writing of any wedding, travel date, event or other fixed deadline. A deadline is binding only when expressly accepted by us in writing. Urgent orders are accepted only where capacity permits. Any urgent service charge will be stated on the invoice. A completion date may be extended where delay results from:
  1. A missed fitting.
  2. A delayed approval.
  3. A customer requested change.
  4. Inaccurate or incomplete information.
  5. Late payment.
  6. Fabric or supplier delay outside our reasonable control.
  7. Transport, customs or other circumstances outside our reasonable control.
We will communicate material delays as soon as reasonably practicable.
  1. Delivery, collection and uncollected orders
Delivery charges and arrangements will be communicated before delivery. The customer should inspect the order following collection or delivery and contact us promptly if there is a concern. Where an order is ready for collection, we may send reminders beginning approximately seven days after notification. If an order remains uncollected for six months, we may issue a final written notice and move the order to storage. Reasonable storage or handling charges may apply only where the customer has been informed of them. Any further action concerning an uncollected order will be taken only in accordance with applicable law and after appropriate notice.
  1. Ready to wear products and accessories
Eligible ready to wear products and accessories may be exchanged or returned for store credit within 14 days of purchase where:
  1. The product is unused, unworn, unaltered and undamaged.
  2. The original tags, packaging and accessories are present.
  3. Proof of purchase is provided.
  4. Footwear has not been worn outdoors and the soles are unmarked.
Change of mind exchanges or store credit do not apply to:
  1. Custom, altered or personalised products.
  2. Special order products.
  3. Products made to customer selected specifications.
  4. Used or damaged products.
  5. Hygiene sensitive products once opened or used.
  6. Products specifically identified as final sale before purchase.
These exclusions do not apply where a product is defective, incorrectly supplied or does not conform to the agreed description.
  1. Defects, corrections and remedies
The customer should contact us as soon as reasonably possible after discovering a concern and provide the invoice and relevant photographs where practical. We will inspect the product or service and determine the appropriate corrective action. Where a custom garment does not conform to the approved measurements or design because of our workmanship, we will correct it without charge. Where correction is not reasonably possible, the appropriate remedy may include a remake, replacement, price adjustment or refund, depending on the circumstances and applicable law. Third party products such as footwear, eyewear and accessories may also carry a manufacturer or supplier warranty. Any such warranty is additional to applicable consumer rights. Nothing in these Terms and Conditions removes any mandatory right to repair, replacement, proper re-performance, refund or compensation provided by applicable law.
  1. Alteration and repair services
Before altering or repairing an existing garment or product, we may record its condition, existing damage and the work requested. The customer must disclose any known weakness, previous alteration, damage or unusual treatment of the item. We are not responsible for damage caused by an existing hidden weakness or deterioration that could not reasonably have been identified before work began. We remain responsible for damage caused by our failure to perform the agreed work with reasonable skill and care. Alteration and repair workmanship is guaranteed for at least 15 days following delivery, or for any longer period required by the nature of the service, an agreed warranty or applicable law. This does not cover damage caused by misuse, normal wear, an unrelated defect or a third party modification.
  1. Care and use
The customer must follow the care instructions supplied with the product. Free corrections and warranties do not cover issues caused by:
  1. Failure to follow care instructions.
  2. Normal wear and tear.
  3. Accidental damage.
  4. Improper cleaning, pressing or storage.
  5. Moth, insect, moisture or chemical damage.
  6. Significant body changes.
  7. Third party alteration or repair, to the extent that it caused the issue.
This section does not exclude responsibility for an original defect or for our workmanship.
  1. Gift cards
Gift cards are subject to the validity date, participating locations, redemption conditions and exclusions stated on the gift card or issuing invoice. A gift card does not reserve a product, fabric, price or production slot until an order is accepted. Gift cards cannot be exchanged for cash except where required by applicable law.
  1. Complaints and contact details
For P1, Bur Dubai: Email: manager.dxb@parmartailors.com Telephone: +971 52 644 2295 For P2, JLT: Email: manager.jlt@parmartailors.com Telephone: +971 50 422 7573 Please provide the invoice number, customer name, product details and a clear description of the issue. We will attempt to resolve complaints fairly and promptly. The customer's right to approach the relevant consumer protection authority is not affected.
  1. Applicable law and language
These Terms and Conditions are governed by the laws applicable in the United Arab Emirates. Any dispute will be subject to the competent courts and authorities having jurisdiction over the supplier and the transaction, without limiting any mandatory consumer right. These Terms and Conditions must be published in Arabic. An English version may be provided alongside the Arabic version. If there is any inconsistency, the Arabic version will apply to the extent required by law.
  1. Version control
The version applicable to an order is the version in force on the invoice date, unless a different version is expressly stated on the invoice. Any later amendment will apply only to future orders and will not retrospectively change an existing order.